Refund & Returns Policy

Overview

At Kampkreek Dairies, we take pride in the quality and freshness of our products. Because many of our products are perishable food items, we are unable to accept returns of food products once they have been delivered.

If you have an issue with your order, however, we want to make it right. If your order arrives damaged, spoiled, leaking, incorrect, or otherwise in unacceptable condition, please contact us as soon as possible so that we can review the issue and determine the appropriate resolution.

Refunds

Due to food safety and quality considerations, the following items cannot be returned:

• Perishable food products
• Refrigerated or frozen products
• Opened or partially consumed food products
• Products that have been stored improperly after delivery
• Gift cards, if applicable

We are unable to accept food products that are returned by mail or courier.

Damaged, Spoiled or Incorrect Products

If your order arrives damaged, leaking, spoiled, or contains an incorrect product, please contact us as soon as possible after receiving your order.

To help us resolve the issue, please provide:

• Your order number
• A description of the issue
• Photos of the product and packaging, where applicable
• Your receipt or other proof of purchase

Depending on the circumstances, Kampkreek Dairies may offer a replacement, refund, store credit, or another appropriate resolution.

For food safety reasons, please do not consume a product that you believe is spoiled, contaminated, or otherwise unsafe.

Refunds

Once we have reviewed your request, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original method of payment. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Refunds will generally cover the affected product. Shipping charges may also be refunded where the issue was caused by an error on our part or where otherwise required.

Late or Missing Refunds

If you have been approved for a refund but have not received it, please first check your bank account or credit card statement.

If the refund still does not appear, contact your payment provider, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us with your order number so we can assist you.

Order Errors

If you receive a product that is different from what you ordered, please contact us as soon as possible.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Because many of our products are prepared, packed, or scheduled for delivery based on individual orders, we cannot guarantee that a cancellation can be made after an order has been processed or prepared.

Delivery Issues

Customers are responsible for providing an accurate delivery address and ensuring that someone is available to receive orders when required.

Because Kampkreek products may include perishable or refrigerated items, customers should follow any storage and handling instructions provided with their order and promptly refrigerate products where required.

If your order arrives with a delivery-related issue, such as damaged packaging, leaking containers, missing products, or products that appear to have been compromised during delivery, please contact us as soon as possible with your order number and photos of the affected products and packaging.

Exchanges

Because our products are food items and many are perishable, we generally do not offer exchanges.

If a product is damaged, defective, spoiled, or incorrect, please contact us so that we can determine whether a replacement or refund is appropriate.

Sale Items

Unless otherwise stated, sale and promotional food products are subject to the same policy regarding damaged, spoiled, defective, or incorrect products.

A sale item may be eligible for a refund or replacement where the product was damaged, spoiled, defective, incorrect, or otherwise subject to an issue covered by this policy.

Need help? Contact Us.

If you have questions about refunds, returns, damaged products, delivery issues, or your order, please contact us at:

Email: info@kampkreekedairies.ca
Phone: 519-301-2436

Please include your order number whenever possible so that we can assist you as quickly as possible.

Kampkreek Dairies reserves the right to review refund and replacement requests on a case-by-case basis, subject to applicable consumer protection laws and regulations.